Return Policy and Order Cancellations

Our Return Policy

You may return or exchange any item within 14 days of receiving it (with the exception of special or custom orders and final sale items). To make a return or exchange, please contact us at (651)744-0000 or at info@vandaliaglassworks.com.

Please note

• If an item(s) arrives damaged, please take photos of how the box and items arrived.
• If returning a product valued over $100, please consider insuring your package. Vandalia Glassworks is not responsible for damages occurred during transit. 
• The buyer will be responsible for return shipping costs. 

Refunds

Please have your receipt or order number ready so we can assist with your refund.

Your refund will be processed one-two business day after your return is received. It may take 7–10 business days for your refund to appear in your payment account. Please note we cannot provide refunds for any items that have been damaged in transit back to our store. You will receive your refund in the same form of payment used to place your order. 

If you provided an email during checkout you will be notified when we have processed your order. 

Gifts

Our 14-day return policy may not always work for gifts and we will accept gift returns within an extended time frame. Each return or exchange will be assessed on a case by case basis. If a product is returned, you may chose to receive a Vandalia Glassworks credit or to have the buyer refunded for the price of the purchase.

Exchanges 

Your replacement order will not be mailed until we receive your return. If your exchange costs more than the original order, you must pay the difference. If your exchange costs less than the original order, you will receive a credit for the difference.

Cancellations

Any order (except custom orders or final sale items) can be cancelled before the item(s) are shipped. To cancel your order, please contact us at (651)744-0000 or at info@vandaliaglassworks.com.

Shipping

To return your product, please mail the artwork to:

Vandalia Glassworks

103 Concord Exchange N

South Saint Paul, MN 55075

The buyer is responsible for costs associated with returning the artwork. Please pack your order carefully. Make sure all items are securely packaged; use the original packaging if possible. You are responsible for any damage due to improper packaging. If you have any questions about repackaging your product please call us at (651)744-0000.